Business services are activities that benefit companies without delivering a physical product. They can include marketing, consulting, transportation, waste management and more. Businesses use these services to save time, improve work efficiency and reduce costs.
In addition to providing valuable products and services, business services can help employees maintain a healthy work-life balance. For example, they can provide delivery services that allow employees to receive supplies without having to leave the office, real estate agents who assist with finding workspaces and child care professionals who host in-office day care. Other business services include cleaning services, janitorial services, computer repair technicians and maintenance service professionals who handle repairs on office equipment.
These business services are often very similar to consumer services but may include additional features or higher levels of quality. For example, a cleaning service may offer a commercial level of sanitation or a tech support professional might offer increased data redundancy to meet business requirements.
Defining business services includes understanding the needs of key stakeholders and the context in which they operate. Successfully defining and designing business services for success requires using techniques like value mapping, business process modeling and IT service portfolio management.
When you create a new business service, select the supporting technical services that are critical to the function of the business service in the Technical Services tab. Then, in the Actions list, click Make Selected Technical Services into Business Services. The selected technical services become business services and disappear from the Technical Services tab.