Business services are those activities that assist a business yet does not deliver a tangible commodity. Examples of such specialized services are IT, finance and procurement.
Unlike goods, which can be stored for future use, services are delivered only when required by the customer. This is one significant difference between goods and services.
In service businesses, employees often make decisions about the service itself that influence how efficiently it is produced and delivered. For example, a person who dithers at a fast-food counter may affect the speed at which the service is delivered to other customers in front of him.
A company’s customers are also involved in the service process to a greater degree than in a product-oriented business. In particular, they are involved in determining the value of the service.
These types of customers often provide input on the design and quality of the service. This is an important element in ensuring that the service is of good quality and meets the demands of the customer.
These services can include everything from pest exterminators to maintenance professionals to tech support experts. Many companies hire these services to ensure that their property and equipment are in good working order. These services also provide peace of mind to their customers and can help companies remain productive when they encounter any problems with their technology.